Last updated: October 2025
At Maratos Counselling & Consulting, we are committed to protecting your privacy and safeguarding your personal health information. This policy explains how we collect, use, and protect your information in accordance with Ontario’s Personal Health Information Protection Act (PHIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
We collect only the information needed to provide you with counselling or consultation services. This may include your name, contact details, appointment information, billing details, and any personal or health information you choose to share as part of your care. When you visit our website, non-identifying information such as your IP address or browser type may also be collected to improve security and website performance.
Your information is used to deliver counselling services, schedule appointments, manage billing, and communicate with you about your care. We do not sell, rent, or share your information for marketing purposes.
Everything you share in therapy is confidential. Information will only be disclosed with your consent, except when required by law—for example:
If there is reason to believe you or someone else is at risk of serious harm
If there is suspected abuse or neglect of a child or vulnerable person
If your records are subpoenaed by court order
In all other cases, your privacy will be strictly protected.
Your personal health information is stored securely in electronic or paper format. We use password-protected systems and encrypted storage that meet PHIPA standards. Access to your records is limited to authorized personnel involved in your care.
Our website and scheduling systems may use secure third-party tools for booking, communication, or analytics. These services comply with privacy legislation and maintain their own privacy policies, which we encourage you to review.
Cookies may be used on our website to enhance functionality and analyze traffic. You can disable cookies through your browser settings, but some features may not function properly without them.
You have the right to access your personal health information, request corrections, or withdraw consent for its collection or use—subject to legal or contractual limits. If you wish to access or correct your information, please contact us in writing.
If you have questions or concerns about this Privacy Policy or the handling of your personal health information, please contact:
Maratos Counselling & Consulting
Brantford, Ontario, Canada
info@maratoscounselling.com
This Privacy Policy may be updated periodically to reflect changes in privacy legislation or our practices. Updates will appear on this page with a revised “last updated” date.
